Purchase Protection

File a Return

Select the item(s) you would like to return on “Your orders” page and click the "Return/other help" button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.

File a Return

Select the item(s) you would like to return on “Your orders” page and click the "Return/other help" button. Please share your reason for return to help us serve you better next time! Select the return method and click “Submit”.

Print the Return Label

Click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest USPS,UPS! The first return for EVERY order is free! Any item(s) in their original condition are eligible for a full refund within 90 days of purchase. To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together. Please send the package within 14 days after you submit your return.

Print the Return Label

Click "Print" to print the label and tape the return label on the outside of your return package. Simply mail out the package at your nearest USPS,UPS! The first return for EVERY order is free! Any item(s) in their original condition are eligible for a full refund within 90 days of purchase. To avoid additional shipping costs and minimize the environmental impact of multiple returns, we suggest that you select the items you wish to return together. Please send the package within 14 days after you submit your return.

Get Refunded

If your order is eligible for Dayuan Purchase Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your Dayuan credit or your original payment method. You will receive a confirmation when the refund is done.

Get Refunded

If your order is eligible for Dayuan Purchase Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your Dayuan credit or your original payment method. You will receive a confirmation when the refund is done.

Dayuan Purchase Protection Program

What's eligible for Dayuan Purchase Protection Program

We've got your back if something goes wrong. Here's how it works: